Terms of service

Last updated: 20 September 2026

About ThreadSociety UK

ThreadSociety UK is a trading name of A & H COMMERCE LTD, company number 16161985. Our registered office and legal correspondence address is Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom. This address cannot accept return parcels.

For orders, returns and customer support, email hello@threadsocietyuk.com. Please include your order number where available.

Shopping with us

These terms apply to purchases from threadsocietyuk.com. We sell new and pre-owned footwear. Each listing gives the price, size and condition of the particular pair. Please read the description and condition notes and examine the product photographs before ordering. Sizing can differ between brands; email us if you need help with the listed information.

Pre-owned items may show the wear described or shown in the listing. This does not remove your rights if an item is faulty or does not match its description.

Prices and orders

Prices are displayed in pounds sterling. Your checkout shows the goods, any applicable discount, delivery charge and total before you pay. Please check the items, delivery address and contact email before submitting your order. An order confirmation is sent to the email address supplied at checkout.

Stock can be limited to a single pair in a particular size. If we cannot supply an item you have ordered, we will contact you by email and refund the amount paid for any item we cannot supply, including the delivery charge if the whole order cannot be supplied. We will not substitute a different pair without your agreement.

Delivery

We currently deliver within the United Kingdom. Standard delivery is £3.95 per order by Royal Mail Tracked 48. We dispatch within two working days, excluding weekends and UK bank holidays. The carrier's delivery aim is additional to dispatch time and is not a guaranteed arrival date. See our shipping policy for delivery details and help with a delayed, lost or damaged parcel.

Cancelling and returning an order

To cancel before dispatch, email us as soon as possible with your order number. If the parcel has already been dispatched, we will handle the request through the returns process. Dispatch does not remove your statutory cancellation right.

For an online change-of-mind cancellation, you can tell us up to 14 days after the day you receive the goods, then have a further 14 days to send them back. You pay the direct return postage for a change-of-mind return. We provide the parcel return address privately by email; please do not send parcels to our registered office.

Our cancellations, returns and refunds policy explains refund timing, standard outbound delivery refunds, inspection of goods and help with faulty or incorrectly described items. Statutory cancellation information is also available. You do not need to use a particular form to give a clear cancellation notice.

Your rights and personal information

Nothing in these terms or our store policies excludes or limits your statutory consumer rights. If there is a problem with an order, please email us so we can help.

Our privacy policy explains how personal information is used. Signing up for marketing emails is optional and is not required to buy from us.